Shipping policy

Shipping Policy

At Intimate Us, we aim to deliver your orders safely, quickly, and discreetly. A shipping policy should clearly explain processing times, delivery timelines, shipping charges, restrictions, tracking, and delivery issues so customers know what to expect before ordering.

1. Order processing

Orders are usually processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays, public holidays, or during high-volume sale periods may take longer to process.

2. Shipping timeline

Once dispatched, most domestic orders are delivered within 3–7 business days, depending on the customer’s location and courier service availability. Delivery timelines are estimates and may vary due to weather, operational delays, remote service areas, or courier disruptions.

3. Shipping charges

  • Free delivery on all orders unless otherwise stated during a special campaign or checkout.

  • Any special shipping fees, if applicable, will be shown clearly at checkout before payment is completed.

4. Discreet packaging

Customer privacy is important, especially for sensitive categories, and discreet shipping generally means orders are packed in plain, unbranded outer packaging that does not reveal the contents. Intimate Us ships all orders in discreet packaging to help protect your privacy during transit.

5. Delivery areas

Intimate Us currently ships across India, subject to courier serviceability in the customer’s pin code area. Delivery may not be available to certain remote or restricted locations depending on the courier network.

6. Tracking your order

Once your order is shipped, a tracking link or shipping update should be shared through email, SMS, or WhatsApp, depending on your store setup. Customers are encouraged to track their shipment using the courier details provided after dispatch.

7. Delays, failed delivery, and address issues

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is delayed or undelivered due to an incorrect address, failed delivery attempts, or recipient unavailability, Intimate Us may not be responsible for the delay and re-shipping charges may apply.

8. Damaged or incorrect orders

If you receive a damaged, defective, or incorrect product, please contact Intimate Us within your replacement window with your order ID and clear photo or video evidence. Such cases should be handled under your Replacement Policy, not as a return or refund request.